We work extra hard to make your order exactly how you want it, however, if what you received is faulty or you simply change your mind, you have these options available. Our return policy is valid for 365 days after receiving your order.
Get your money back! Receive what you paid to original payment method.
We send you a product of your choice of equivalent value.
Due to the nature of our products, we only accept returns of items which have not been opened, are in their original packaging and have the security seal in tact.
Note that we do not accept unsolicited returns returns. Such returns will be sent back to the sender.
Products not eligible for return
For health and safety reasons, we do not accept returns or do exchanges on the following products/categories:
Sex toys and sex toy storage, aids and cleaning products;
Sex machines, control units and furniture;
Cosmetics (lubricants, powders, oils, perfume etc.);
Condoms and hygiene goods (period cups, tampons etc.);
Lingerie, clothing and BDSM items (mouth gags, paddles etc.)
Sets, which contain any items mentioned above.
To return your order, please fill in this form and we will get back to you.
Faulty or Damaged products
If your product is faulty upon delivery, we are happy to assist you and provide an exchange for the same product if you contact us within 30 days of receiving your order.
If the product stops working after the 30 day period and is covered by manufacturers warranty, you should get in touch with the manufacturer directly as you may be eligible for a repair or replacement. We list the warranty information on product pages.
If you have any questions or want assistance with faulty products, please email firstname.lastname@example.org and include your order number and information regarding the product.